Contact Information

Last updated: [DATE]

We're a small team and we read every message. If something about your order, a product, or our policies isn't clear — get in touch and we'll sort it.

---

Customer support

The fastest and most reliable way to reach us is by email.

Email: [SUPPORT EMAIL] Response time: within 1 business day, Monday to Friday. Hours: 9:00 – 17:00 GMT/BST, Monday to Friday (closed weekends and UK public holidays).

When you write, please include your order number if your enquiry is about a purchase. It helps us help you faster.

What to contact us about

• Order questions — status, tracking, changes before dispatch.
• Returns and refunds — how to start a return, when to expect your refund.
• Faulty, damaged or incorrect items — please attach photographs.
• Sizing and fit advice — we can help you choose the right size.
• Wholesale, press and partnership enquiries — same email, please mark "Wholesale" or "Press" in the subject line.
• Anything else — yes, that too.

Please note: the registered office is a business address, not a returns address. Do not send returns to this address — email us first for a return authorisation and the correct return address.

Returns address

We will provide the correct returns address when you contact us to begin a return. This avoids parcels being sent to addresses where they cannot be processed. See the Refund & Returns Policy for full details.

We don't handle support requests via social media DMs reliably — please always use the support email above so your message reaches the right person.

A note on response times

If you've written and not heard back within 1 business day, please check your spam folder (replies sometimes land there). If still nothing, send a follow-up — your message may not have reached us.